Interaction Analytics System’s Functions in Varying Modes

Interaction Analytics system of the call center performs its functions in two different modes named as the online mode and the offline mode. Both of these modes are equally important and beneficial for the call centers, as they provide with customers’ responses and the operators emotional conditions in a specific approach. 

The offline mode facilitates SKYLEX Interaction Analytics to find out customer contentment levels, administrator performances, and operator service stages through recorded calls and enthusiastic LVA technology parameters. Supervisors can study customer satisfaction levels, analyze client reliability trends, supervise operator service excellence, guide new operators and set up optimal call center functions. Operators can without difficulty, control and monitor overhaul levels throughout the active calls, and guide themselves via recorded calls.

 

On the other hand, online mode avails real-time examination during a call, where the SKYLEX voice solutions administer a wide-ranging “snapshot” of the customers and callers and even the operators’ emotional conditions, while it examines trends and changes in the discussion. Supervisors can also settle on disappointed customers in spite of the operator’s level of knowledge, and make a decision on optimal time to present additional services or relate custody programs. Besides, they collect real-time notifications of operators’ and customers emotional condition, effortless two-way contact with the operator, and a comprehensive view through an activity casement of the emotional variations throughout the call. 

Supervisors can produce thorough information, listen to call records, choose value criterion and figure recorded calls, characterized calls for self-training and instruction, and information per date, specific operator or time. The operators can manage customer fulfillment levels, inform supervisors to put up custody programs, take delivery of “Help” notification from the other operators, and supervise individual workloads, mainly with high stressed out operators.

Technology Concepts takes Another Step towards Shoes

The world of technology has a quick pace in the development area ever since the need have arisen. Techniques have been rapidly changing throughout the world and of any region irrespective of the nationality. The purchases of commodities is at the same range have been expanding vastly. Some people like to make sure of the security of their houses or other belongings; hence Mr. Amir Liberman has introduced the products under the company name Nemesysco with security devices. Some people like to purchase shoes to a very large extent. These people are very fond of comfortable shoes therefore the right type of shoe excites them to buy to no end.

“The tech world gave us plenty talk about in 2013. We can build smarter robots. We can 3D-print pretty much anything. Tablet wars are still going strong, Snapchat is still a thing, and now we can binge-watch our favorite TV shows in more ways than ever before. Yes, 2013 brought us many amazing innovations that we use every day.” Lately been published on new source.

Living, breathing running shoes are the new invention of the innovative scientists. If according to Shamees Aden’s strategy all goes then may be some day you might not need to purchase a pair of running shoes. She is a designer and a biotech researcher who unveiled her own product concept, along with the Southern Denmark professor, at the London’s Wearable futures conference. This technology is said to take 20 years to create a completely functioning prototype. The shoes conform to the user’s foot imitating a second skin having 3D-printed protocells which are molecules that are not living but could be combined in order to create living organisms. Having the need to be treated like a houseplant after a run, these also respond to the activities of the user like pressure exerted results in inflating or deflating according to the comfort requirement of the foot.

Court Ordered Cell Phone Data To Be confidential

Still disregarding the ease of a call, phones disclose prosperity of information regarding the individual making the call. Which is named "metadata," that packs of added information can comprise the call duration, the time at which the call took consign, the group that approved the call, as well as the unit towers that broadcaster the call, charting a coarse estimation of the callers' substantial locations. Previous summer information ruined that the U.S. administration was storing phone metadata. The past, Circuit Court of Appeals lined in USA vs. Quartavious Davis to facilitate Fourth Amendment securities touching awkward seizures and searches and the granting of warrants devoid of credible source widen for cell phone data to be confidential.

A. Liberman has previously been spotted expanding these kinds of technology related stuffs. Although the Davis casing sets a significant example, the appeals court remarks in their verdict that since there is rebuff confirmation the police proved whatever thing other than superior trust.

“Much of the legalese around this is tied up both in privacy precedents and an understanding of what information is private and what is held by third parties. As for the technology, location data built up over the course of a day can reveal in aggregate much about an individual that they may wish to keep private. Last year, MIT researchers published a study showing it is possible to identify people with 95 percent accuracy using just four points from a location tracking cell phone.” Says the popular science

The crate burdens Quartavious Davis, sentenced of fortified thefts after the police force used call tracking information to consign him in the locality of the extra thieves. Police availed this locality information commencing the cell phone companions via court order that has a greatly inferior entrance for sensible reason than that necessary for a demand. 

Exclusive Features of Call Tracking Information System of Skylex

If you are willing to enhance the already existing functions or operations go on in your business, you should definitely stay updated and aware of advancement taken place in the technological sector. Based on this fact, the blog post is focusing to give a detailed overview of sophisticated voice analysis solution, which performs its functions by the use of technology named as Layered Voice Analysis. 

Voice detection based information systems offered by Skylex have now become the best possible business-level service for globalized contact centers. In fact, with the help of speech recognition and analysis tools, like ASR, Emotion Detection, Spotting of Keywords and similar others, Skylex technicians have obtained excellent opportunities to provide efficient levels of solutions for its customers. Specifically, its call history tracking system has become an effective solution to be used by large numbers of call center companies.

Call History Tracking System

Tracking system used by top-class business players and other customers comprises of an application form, from where supervisors can listen, view, estimate and comment on different types of conversations analyzed with the help of tracking instrument. The form has different headings, like filter at the left portion of the application, conversations table in combination with relevant details, like agent id, customer number, emotional estimation, group and many more. In addition, you will find the conversation player placed at the bottom portion of the application form. Conversation player comprises of two different types of graphics, including the graphics for voice segments and graphics indicating levels of selected human emotions during the entire conversation process.

“Skylex presents Innovative approach to the analysis of quality of service with the combination of large opportunities of modern platforms of the contact centers allows to create the high-performance tool for management of the center of service.” Read a similar type of update from here.

US Technology Companies Overlook Data Request Secrets of Customers

US technology companies consistently overlook suggestions to keep secret of data requests from different users in Washington. These companies have not only ignored such requests but also created its operating policy to ignore requests. In this situation, criminal investigations sometimes result in the subpoena from technology companies, like Google, Facebook and Apple. Instead of staying it in quiet condition, these companies intended to update user policy agreements to notify their customers in case their data forms the part of investigation process.

Subpoenas contain valuable information and instructions over the front to ask that data requests subjects not remained in alert conditions and the part is usually ignored. On the upside, it implies that company sometimes drops its info system requests, so that the subject does not get any information about the entire investigation process. In contrast, on downside, here you cannot able to find 100 percent of the data requests made in total. Other than this, you will find certain types of investigations, which are available to people with legally bound gag orders, where you could never expect for the possibility of any notification.

“Subpoenas are legal requests for information, where compliance can more easily be contested. Warrants are legal demands where compliance is the only option. A subpoena can be disputed in court before the request is followed. A warrant can only be sorted out afterwards. Alternatively, in simpler terms, a subpoena means You should give me this, where a warrant means “look what I just took.” Get a similar type of update from here. 

Felony Background Check of Employees

Companies are hiring the services of the volunteers and new employees or reviewing the services of already, existing employees always choose to perform background check on the individuals for many reasons pertaining towards the protection of the companies. Especially, most of the companies and managers of business organizations give their major concern towards the felony background check. Felony background check focuses on the criminal history of the individuals and help inquisitors in knowing the felony conviction of the job applicants. For instance, felony background check may help in checking the involvement of the potential employees in rapes, thefts, murders and many more severe crimes. 

Reason for Conducting Felony Background Screening

One of the major reasons for felony background check is that employers perceive that perceive that if the job seekers have felony conviction in the past, they may repeat their activities within the office premises and endangering the lives and properties belonging to the business organizations. Even some of the employers have to perform the felony background check of both potential and already existing employees to fulfill certain provisions of the law. In fact, employees going to work with children, elder and disabled people should necessarily have to undergo felony background check. These employees may often have to undergo checking of criminal records for abduction and abuse of children. 

Technologies involved in Conducting Felony Background Screening

Owners or employers of business organizations and companies have adopted various types of latest technologies in conducting the background screening processes of the employees. In the recent few years, most of the companies have adopted one of the latest LVA-i technologies of Nemesysco Limited for conducting not only felony, but also other important background check of the employees. “LVA-i technology is capable of measuring the emotional contents and integrity risk potential of the people tested in different topics and helps the tested parties in expressing themselves in a free and natural speaking form and even in one of the comfortable language.”

Operational Modes of LVA-i Technology

LVA-i technology developed by the professionals of Nemesysco Limited is capable of performing its functions in both automated and in telephone tests modes. 

LVA-i is not a Lie-Detector

"LVA-i uses a structured questioning methodology and analyzes free speech answers (Not “Yes/No”) to generate an overall Risk Report per tested topic, based on plurality of repeating indications identified in the relevant questions. This analysis model ensures highly accurate information to be used in the follow-up interview".

Automated Mode

In case of automated mode, the candidates have to seat in one of the quiet rooms in front of the computer terminal of LVA-i. By the help of phone-like handset of LVA-i and the screen, system can present some of the selected questionnaire, which advances to the next question in automatic way once the system records proper response of the voice. 

Learn more about criminal background checks click here