Thursday, July 31, 2014

E-Waste’s Toxic Material infecting the Soil and Water

The scientist has taken the samples from the Loni and Mandoli regions of Delhi, after testing the sample they reveals a high contagion of toxic metals and many other impurities. Surprisingly, the drinking water that people are using is also toxic and killing people very slowly and reducing the lifetime. The scientist has made a report titled “Impact of E-waste Recycling on Water and Soil” which had previously released by an NGO Toxic Link. The report contains information about the metals that the water and soil contains. 

The metals including lead, mercury, Zinc, acids, PVC and other chemical which has been released after the recycling the electronic goods. The mud and water are the first things that the chemical comes in contact and infect it with the toxins it contains. In Loni the samples reveal a high level about 20 percent more than maximum limited meanwhile in Mandoli Zinc level was 174 percent higher than the maximum limit. So the results had declared that the water is not fit for drinking but many people in those areas are drinking that water.

“The findings also show lead level in soil at Loni to be very high, with one sample as high as 147 times the prescribed limit. The findings at Mandoli were equally shocking with lead level in one of the samples being 102 times higher than the prescribed limit. The study findings also establish release of heavy metals and other contaminants from recycling units at both locations.”  Published on a site.

So the thing is these two areas are just example that there are a large number of cities in the country because there are many recycling facilities are working and recycling a huge pile of e-waste collect from across the country and also dumped by the developing countries.

Monday, July 21, 2014

Interaction Analytics System’s Functions in Varying Modes

Interaction Analytics system of the call center performs its functions in two different modes named as the online mode and the offline mode. Both of these modes are equally important and beneficial for the call centers, as they provide with customers’ responses and the operators emotional conditions in a specific approach. 

The offline mode facilitates SKYLEX Interaction Analytics to find out customer contentment levels, administrator performances, and operator service stages through recorded calls and enthusiastic LVA technology parameters. Supervisors can study customer satisfaction levels, analyze client reliability trends, supervise operator service excellence, guide new operators and set up optimal call center functions. Operators can without difficulty, control and monitor overhaul levels throughout the active calls, and guide themselves via recorded calls.
On the other hand, online mode avails real-time examination during a call, where the SKYLEX voice solutions administer a wide-ranging “snapshot” of the customers and callers and even the operators’ emotional conditions, while it examines trends and changes in the discussion. Supervisors can also settle on disappointed customers in spite of the operator’s level of knowledge, and make a decision on optimal time to present additional services or relate custody programs. Besides, they collect real-time notifications of operators’ and customers emotional condition, effortless two-way contact with the operator, and a comprehensive view through an activity casement of the emotional variations throughout the call. 

Supervisors can produce thorough information, listen to call records, choose value criterion and figure recorded calls, characterized calls for self-training and instruction, and information per date, specific operator or time. The operators can manage customer fulfillment levels, inform supervisors to put up custody programs, take delivery of “Help” notification from the other operators, and supervise individual workloads, mainly with high stressed out operators.